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Training Courses

The company runs frequent public training courses on a wide variety of subjects aimed at various levels of personnel and designs and customises training for individual companies. Select the course from the list below for more information and to enroll.

Anger Management
Brain Gym 2009    
Business Strategy
Business Writing in the 21st Century Courses:        
....... Business Writing in the 21st Century
....... Email Etiquette in the 21st Century
....... Writing for Service Excellence
....... Writing Reports & Proposals
Call Centre Management
Change - How To Deal With It
Change management in the 21st Century
Client Management in the 21st Century  
Communication Strategies in the 21st Century
Conducting Effective Performance Reviews
Conflict Resolution - Dealing With Difficult People
Coaching in the 21st Century
Customer Service/ Call Centre Agent Courses:        
....... 2 Day Customer Service Excellence in the 21st Century
....... 1 Day Customer Service Excellence (condensed)
....... Critical Elements of Customer Service
....... Managing Customer Service
Emotional Inteligence in the 21st Century  
Facilitation Skills: Becoming a Great Trainer
Finance for Non-Finance Manager in the 21st Century
Getting Employees Off to a Good Start
Health and Safety:        
....... Essential First Aid in the 21st Century  
....... First Aid Level 1
....... First Aid Level 2
....... Basic Fire Awareness Course
....... HIV/AIDS Awareness
Recruitment Techniques in the 21st Century
HR for the Non-HR Manager
Inventory Management
Leadership in the 21st Century  
Managing Differences in the Workplace
Managing Employee Performance
Minute-taker's in the 21st Century
Motivational Techniques in the 21st Century
Negotiating for Results
PA / Administrative Assistant Skills
Performance Management in the 21st Century  
Powerful PA in the 21st Century  
Presentation Skills in the 21st Century  
Problem-solving & Decision Making
Importance of Public Speaking & Presentation Skills in the 21st
Receptionist in the 21st Century  
The Effective Receptionist in the 21st Century  
Sales Courses:        
....... Networking & Sales in the 21st Century
....... Powerful Sales Techniques in the 21st Century  
....... Prospecting for Leads Like a Pro
....... Selling Smarter
....... Telesales Excellence
....... Using the Telephone as a Sales Tool
Self-esteem & Assertiveness Skills
Stress in the Call Centre - How to Manage It
Stress Management in the 21st Century
Supervisor Development Courses:        
....... Supervisor Skills in the 21st Century
Teambuilding
Teamwork: Building Better Teams
The Art of Delegating Effectively
The Art of Making Meetings Work
Time Management in the 21st Century
Train-the-trainer in the 21st Century
Understanding Human Resources in the 21st Century  
Understanding Project Management in the 21st Century
Understanding Project Management for PA's in the 21st Century