Training Courses

The company runs frequent public training courses on a wide variety of subjects aimed at various levels of personnel and designs and customises training for individual companies. Select the course from the list below for more information and to enroll.

Anger Management Brain Gym 2009     Business Strategy Business Writing in the 21st Century Courses:         ....... Business Writing in the 21st Century ....... Email Etiquette in the 21st Century ....... Writing for Service Excellence ....... Writing Reports & Proposals Call Centre Management Change - How To Deal With It Change management in the 21st Century Client Management in the 21st Century   Communication Strategies in the 21st Century Conducting Effective Performance Reviews Conflict Resolution - Dealing With Difficult People Coaching in the 21st Century Customer Service/ Call Centre Agent Courses:         ....... 2 Day Customer Service Excellence in the 21st Century ....... 1 Day Customer Service Excellence (condensed) ....... Critical Elements of Customer Service ....... Managing Customer Service Emotional Inteligence in the 21st Century   Facilitation Skills: Becoming a Great Trainer Finance for Non-Finance Manager in the 21st Century Getting Employees Off to a Good Start Health and Safety:         ....... Essential First Aid in the 21st Century   ....... First Aid Level 1 ....... First Aid Level 2 ....... Basic Fire Awareness Course ....... HIV/AIDS Awareness Recruitment Techniques in the 21st Century HR for the Non-HR Manager Inventory Management Leadership in the 21st Century   Managing Differences in the Workplace Managing Employee Performance Minute-taker's in the 21st Century Motivational Techniques in the 21st Century Negotiating for Results PA / Administrative Assistant Skills Performance Management in the 21st Century   Powerful PA in the 21st Century   Presentation Skills in the 21st Century   Problem-solving & Decision Making Importance of Public Speaking & Presentation Skills in the 21st Receptionist in the 21st Century   The Effective Receptionist in the 21st Century   Sales Courses:         ....... Networking & Sales in the 21st Century ....... Powerful Sales Techniques in the 21st Century   ....... Prospecting for Leads Like a Pro ....... Selling Smarter ....... Telesales Excellence ....... Using the Telephone as a Sales Tool Self-esteem & Assertiveness Skills Stress in the Call Centre - How to Manage It Stress Management in the 21st Century Supervisor Development Courses:         ....... Supervisor Skills in the 21st Century Teambuilding Teamwork: Building Better Teams The Art of Delegating Effectively The Art of Making Meetings Work Time Management in the 21st Century Train-the-trainer in the 21st Century Understanding Human Resources in the 21st Century   Understanding Project Management in the 21st Century Understanding Project Management for PA's in the 21st Century